Posted by: silverfork | May 21, 2008

AMZ*Prime Club 866-557-2820 US

I’ve been charged $79 for something I don’t remember that I asked for!!!

Is it internet fraud? I panicked! It turns out I have signed up for the free trial to Amazon Prime and after the trial period has lapsed, Amazon automatically enrolled me to an annual paid membership to Amazon prime. And oh yes, if you look back at the free trial and the fine prints that follow, they did say they would charge me. Grrr…

I GOOGLED for people who had the same problem. Alas. I’m not alone. I saw plans to sue Amazon and discussions on how unfair it was that Amazon was doing this. A lot of people even said that they will never transact with Amazon again.

The bottom line is that I don’t want to have Amazon Prime. I don’t want the yearly $79 charge…

SO WHAT CAN BE DONE? Amazon Prime Membership can be cancelled  easily… and as quite clearly stated in Amazon Prime’s FAQ, the $79 bill can be refunded. HOW?

1 SIMPLY, go to

https://www.amazon.com/gp/subs/primeclub/account/homepage.html

and click cancel account. DONE! You will get your refund in 2-3 days if you didn’t make any Amazon prime purchase in the period you have been automatically enrolled to the Amazon Prime.

2. You can CALL the number:

+1(866)5572820

(I called the number using Skype)

Press
7

And you just give them your email address and request that the Amazon Prime membership be cancelled and your $79 be refunded.

No questions asked. You’ll have your money back.

;-)

AND NEXT TIME, read the fine prints


Responses

  1. AMZ Prime Club,
    I had the same problem. They must be desperate at Amazon.com for stealing a little bit more money from they customers. Thanks a lot for your tips
    Greetings,
    Alvaro

  2. CANCEL MY AMZ PRIME CLUB MEMBERSHIP WHICH I DID NOT ORDER!!!!!!!!!!!!!!! AND CREDIT MY ACCOUNT!!!!!

    BECAUSE OF THIS I WILL NOT BE ORDERING ANY MORE ITEMS THROUGH AMAZON.

  3. thnx for the help dude…u saved my hard earned money

  4. Thanks man, you saved my hide, I really need the money nowadays with gas prices so expensive.

  5. Very glad to help folks :-)

  6. I had exactly the same problem!
    Thank a lot for your help!

  7. I received same, at this motnh credit card bill.

    I followed your instruction and cancelled membership. How will I get refunded my amount? Since I am not residing at the same address given to Amazon earlier. Please help me.

  8. I have the same problem!!

    Should I sign in the account then cancel it ?

    Thank you very much!!

  9. Yes. Login to you amazon account. Then do the above outlined steps. :-)
    You will have to wait about 2-3 working days though to have it the refund reflected in your account

  10. Thanks for your help!! You are a life saver, I got my bank to look into the subject for me, but luckly, I can call them Monday to stop the invst. You are awesome! I am going to use your link now to cancel.

  11. Thank you!!!
    Waiting for my money back~~

  12. I have exactly the same problem. I wrote amazon service by email just now, and they replied in minutes, it must be prepared, and they charge on purpose. I’m just wondering if there is any way to reach everyone who have ordered things at amazon to remind them this cheat?

  13. Thanks Man

    It had happened same to me also. I had canceled it now. I am yet to receive many.

    Thanks it helped a lot.

    Its shame to Amazon. I think, we should SUE Amazon for this ugly things

  14. There’s no CANCEL MEMBERSHIP BUTTON!

  15. Phew! Thank you very much for the tip! You’re a lifesaver!

  16. I didn’t even notice it is being charged for enrollment. Otherwise, I rather paid delivery fee straight away. Now it turns out 1 CD cost me 89USD .. What a fool am I ? It just happened on me like what Alva mentioned above…..

  17. thanks man!
    I will never by from them, bastards. thank u a lot for the informations.
    They grabed from my account the money and I went in negative so I have been charged again fro that. It costed me over 100$. I wish them to go bacrupted!

  18. CANCEL MY AMZ PRIME CLUB MEMBERSHIP WHICH I DID NOT ORDER!!!!!!!!!!!!!!! AND CREDIT MY ACCOUNT!!!!!

  19. So glad you did this post… did a search on “amz primeclub” after seeing it on my online bank register, and your post was right there. I’ve cancelled and hopefully I will get the refund (did not order from Amazon since I got whacked so I should be ok).

    Thanks so much!

  20. Thanks a lot for the tip ! just read my statement and saw the AMZ PRIME and got into panic mode :p
    Just cancelled my Prime Membership so i hope i´ll get the refund.

    Tnx :)

  21. They did it to me too, and I live in WA, where Amazon is based, and we are a state where you have to be NOTIFIED IN WRITING before they can charge you for stuff like this. Hello? Anybody at Amazon actually pay attention to the laws in the state they are founded in? Guess not. I used the cancel membership button and I am also writing a strongly worded letter to Amazon about this shady practice. Sheesh. They’re getting to be as bad as AOL (and I don’t even want to talk about how I’m still trying to get my money back from those shysters!).

  22. Same here! I did NOT sign up for a free trial….when I called to get this cancelled, they informed me that a recent transaction made me ELIGIBLE for a free trial. If I had not had issues with my bank account that created a need to closely review my account, i would have never noticed this $79 charge!!!! Unbelievable SCAM–think of all the people they will get this $79 from (without their permission!!!!) simply because they will not see it on their account. Seems illegal to me?!?!?!

  23. türkçe bilen varsa lütfen yardım etsin amazon 79 dolarımı almış nasıl geri alacagımı bilmiyorum

  24. sadece siteden iptal ettirmek yeterlimi acaba ??

  25. Hi Guys, I’ve been conned like you all too. Got to know only when I managed to view my online statement. Being charged US$79 = S$120 even if I’ve not made any transaction. This is DAYLIGHT ROBBERY man. Have cancelled my membership and now wondering if Amazon could refund my money.

    Thanks GUYS.

    Hope WE ALL will get our refund

  26. I had same problem, I’m following your steps now
    Thank you

  27. Wow, I had followed your instructions, and hope the money back soon. Thank you for your help!!!good luck!

  28. Thanks. Same thing happened to me today. Called and cancelled and told him that a lot of people are not using Amazon now because of these shenanigans. I don’t think he cared.

  29. THANK you very much for this information. Using your instructions, I accessed my account, located the prime membership information, and cancelled it.

  30. I just checked my checking account and seen I was charged $79 and didnt make in purchase recently…

  31. thanks for this very helpful post… i just called up the number which silverfork posted, they were very polite obcourse and said they will cancel my account and refund my money.

    thanks again silverfork.

  32. Thank you so much for your tips. I just cancelled my account as well and I hope I get the money back. As a poor, panicky college student, I don’t need Amazon pulling this crap on me.

  33. Hi All! Glad to help you.
    Just to reassure you, I did get my refund smoothly when I did the above steps :-)

  34. Hi, All I had the same problem.
    I was cheking my account and notice $79 AMZ*PRIME CLUB 866-557-2820 NV.. i just call them and he apologize and he said 2 or 3 days my money is back… we need to be more careful!!!

  35. Dude! Your the best!

  36. OMG! I have never know until I clicked the link you mentioned. I have been changed twice, one is for 2007 & one is for 2008!! I didn’t recognize the charge for 2007 I have paid for it until today! Lucky that I have cancelled the one for 2008 just now. Thanks a lot

  37. I just solved the “AMZ prime club” problem through this website, thank you for your help and I really appriciate it.

  38. AMAZON IS BULLLSHIT! i should SUE THEM!!!! assssholesss

  39. oh yeah.. THANK YOU FOR THE HELP because i was like WTF?????? but yeaahhh.. =) Thanks a lot.

  40. Thanks!!!

    they were taking my money for three years!!

  41. THANK YOU!!! FOR THE INFORMATION ABOUT AMZ PRIME CLUB…

  42. Silverfork, You are a lifesaver. Thank you.

  43. I am going crazy about this.
    I did intent to sign up for free trial, but I didn’t have any license that Amazon required.

    But I was still enrolled…what a crazy~

    Now I was charged $79, and no refund, because I buy a nose clip for free shipping~~

    and on the next day after I was enrolled( I didn’t know I was already on the board), I still paid nearly $8.00 shipping fee for other items, therefore, I certainly didn’t think that I was a prime membership already, because I still paid the shipping fee and didn’t receive my items in one week. So….How could I know that I was a Prime Membership at that time?

    I have no idea about the whole damned thing. All I know that I lost $79, and I have to work for 10 hours on campus to get them back( I am an international student)…..I won’t buy any books and other items from Amazon anymore ……

  44. Good News~ I had my money back~~
    But watch out~~Don’t be traped again~

  45. YEAH THEY JACKED ME TOO. LETS ALL GET TOGETHER AND SUE THE HELL OUT OF THEM. I CANT EVEN GET A PERSON ON THE PHONE TO TALK MY 79.00 BACK. JUST TO LET YOU KNOW AMZ YOU SUCK. YOUR AN ANTI AMERICAN COMPONAY AND I HOPE YOU GO OUT OF BUSINESS

  46. CANCEL MY AMZ PRIME CLUB MEMBERSHIP WHICH I DID NOT ORDER!!!!!!!!!!!!!!! AND CREDIT MY ACCOUNT!!!!!

    BECAUSE OF THIS I WILL NOT BE ORDERING ANY MORE ITEMS THROUGH AMAZON.

  47. Silverfork you rock!!!!!!!!
    Thanks a lot, you’ve been really helpful!!!!
    Hope to get my money back, I cancelled my “membership” according to your instructions..
    I’ll just have to wait and see
    thanks again pal….

  48. Please cancel – and return – my quite undesired
    AMZ Prime Club membership.
    I cannot recall making any such application.
    Your cooperation would be much appreciated.

  49. I look forward to hearing from you.

  50. They continue doing it until now!! I am a Brazilian resident, who could never use this Prime Club for an international shopping, and even so, they charged my Credit Card. Now, I cancelled my account there and don´t intend to buy anything from them again!! And, of course, I needed to have my Credit Card cancelled to avoid future problems!

  51. I just got my credit card bill and wondering when did i bought sometime. thanks for your assistance

  52. Thank you. It was very usefull. I was desperate because of the charge and reading this made me fell a little bit calm. I already called Amazon and canceled everything. I imagine how much money they earn from people than do not control their account.

  53. I never bought anything from Amazon with my credit card. I would like to know how they got my number to charge me…. They are doing an inquiry to be able to give me my money back…They said just the inquiry will take at least 48 hours..Wonder how many more people are going through this as well…

  54. Alright everyone! i checked my bank account this morning and the naughty little blighters have charged me £50.!!!

    Followed the instructions and await the refund…

    Thanks a million for posting.

    Rob, UK

  55. WICKED! Thanks for you help!. Maybe we should all actually read the small print – our own faults really :)

  56. gosh.. i was so upset/suprised when i found that i had been charged..i brought something whilst i was on the membership tho..so does that mean i wont get refunded? :( Im so upset by this- i cant afford to pay for something I havnt intended to get!

  57. I had the same problem. I was tripping outtt… i didnt even know what AMZ was so i googled it also and i found your blog. Thank you very much. It made me so relief

  58. Thank you–I was so surprised to see the charge and I did not know what it was. I googled this co. and got your site–I called right away and just as you instructed I called and they took the charge off.
    Thanks for taking the time to give us these easy instructions.

  59. Thanks man !

    God dams AMZ !!

    If AMZ wants to continue its business, don’t try to do this stupid thing with the customers.

    Anyway thank you very much, I hope I can get back my money (~_~)

  60. I just want to say big thank you for letting discover where the problem was from.
    I just called Amazon and they are going to give me back my refund.
    Thanks again,

  61. Thank you!!! I had no idea where this charge came from and I just googled the charge and this link came up. Such a scheme on AMZ’s part, really disappointed in them, at least they’ll refund it.

  62. Thanks so so much silverfork, I will ever never shop there again.
    I think they should be sued collectively so we can donate the money to a good cause!!!

  63. After a long 12-hour shift of nursing I came home to my husband asking, “What did you charge for $79.00 today?” THANK YOU! THANK YOU! THANK YOU!

  64. Thank you so much!!!!!!!
    no more amazon for me too…
    hope we will all get our refunds back

  65. THANK YOU SOO MUCH!! U SAVED ME SOOO MUCH SLACK!!!

  66. I’m so glad to see i wasnt the only one stung like this. Thanks for creating this forum, saved me £50. Cant believe a supposedly reputeable site like Amazon would try and do something like this. Oh well I’ll be buying my future books from a small independant book store, if there are any left out there!!

    Thanks again

  67. cheers mate,
    this is so helpful, I was so shocked by £49 quid suddenly being taken out of my account, and i didn’t expect it so much that I actually cancelled my card because I thought that someone had my account details and was randomly spending my money!
    thanks so much, between all of the people here ^^ you have saved us all a bomb, I know it don’t seem like that much to some people, but I’m only 15 and that £49 I had saved up for aaaages!
    thanks alot
    Em
    xx

  68. Thank you!!! Just got the refund myself. I’ve loved Amazon ever since I started buying from them, many years ago. But this….???

  69. thank you \(*_*)/ i freaked out when i saw the $79 charge on my credit card statement. thank god i found this webpage ;)

  70. This is becoming a common theme with online sites, Amazon got my Dad just today. Watch out especially if you use things that also offer “services” like credit watches or reports, my Dad also got signed up to some schlock service to monitor his credit, I was standing right behind him and the opt out was designed to actually opt in!! He had to actually cancel his bank account and start a new one just to stop the charges and the bank cautioned him that they may actually attempt to attach it to his new account!!.

  71. Thanks a lot!! I now found out that I Amazon charged me in 2007 and 2008 already although I haven’t ordered anything!!

  72. A month had passed and I just noticed “$79.00 from merchant AMZ*Prime Club AMZ*Prime” charged to my card…I kinda freaked out a bit, and at the same time wondering what was going on. Made a quick google and stumbled upon this wonderful information….THANK YOU!

  73. thanks again^^” i now got my $79 back

  74. Yeah thanks a lot! We got charged too… but we may have made purchases in that time; can’t remember. But thanks anyway for the REALLY helpful information!

  75. Phew, I had the same thing, I thought someone had stolen my credit card and brought something xD your post really helped me :) Thanks a bunch! ^-^

  76. I too was facing the same problem. Seriously thought that somebody else was misusing my card. Thanks a ton for the info. I have got my money back :)

  77. thanks for the help, was freaked out

  78. I face the same problem. I noticed a 79$ transaction on my account i googled it and find your post. just canceled my registration hoping to get the refund soon… thanks for your post

  79. Thanks pal. The same thing happened to me. I’m glad I have Internet banking so I could see the transaction long before the monthly statement arrived. I just Googled the phone number that was on the transaction and found this blog entry.

    Canceling was easy. I just hope they automatically credit my account.

    What annoys me about this is that I went looking in my Amazon account for the transaction and it didn’t list it. So the only other way I could have figured this out would have been to contest it to my bank.

    Thanks again!

  80. Thanks for your good info which helped me.

  81. I looked up that account on Amazon.com and it looks like they charged me in 2007 and 2008. Is that possible? I don’t remember signing up for a free trial. Once in a while I order scripts from Amazon.com.

    I don’t know how to get back my $ from 2007. I can’t find the charge in my checking account.

  82. Thanks for the info!

  83. Thank you very much. I had the same problem. It is useful tip for me.

  84. THANKS!

  85. Well, then they have made 150$ out of my account during the past two years, with me not knowing what I was payin for. I wish I had activated the online notifications earlier.

    Welcome to America Mohammad!

    Thanks for the tips!

  86. Thanks so much! I googled the phone number and this site was the first thing that popped up!

    I had no trouble canceling the membership then I called to make sure I was getting my refund AND she told me to make sure that it doesn’t autorenew on your account every year. You could be charged $79 EVERY YEAR. How infuriating! I’m glad I called to double check.

  87. thank you many times, I am one of several people like you from whom $79 is usurped. I canceled my membership today and have to wait and see if they are going to refund the money

  88. thank u again!!!!
    I got my $79 back after the calling cancel next day!

    But i talk with AMZ for long time on the phone!
    Coz I’m not aware of that i”ll be charged over use 2 months.

    Hello from Amazon.com.

    You can cancel your Amazon Prime membership and receive a refund of
    the membership fee if you or your registered guests have not made any
    eligible purchases.

    Your order history indicates that you have used your Amazon Prime
    benefits prior to requesting cancellation.

    Because of the circumstances, I made an exception to our policy. I’ve
    canceled your subscription and requested a full refund of $79 for your
    Amazon Prime membership fee.

  89. sue them, I support you!

  90. Thanks so much for this post! I was like what the hell…I didn’t spend 80 bucks at amazon. I searched the number and found this post.

    What a great help! Thank you

  91. Thanks alot man I just so this transaction today and I was wondering when did I asked for something like that…

  92. When I saw that I have been charged $79, I had no idea what are they charging that for.
    Thank god I will get my money back.

  93. Great bro, thanks for all the helped i almost cancel my credit card and tell them to use the fraud insurance that im paying to get that money back .. this is fu*** incredible i wish i could sue them but im too far away “_”

  94. Thanks a lot for the help and for taking the time to share your advice

  95. thanks!

  96. thank you so much!

    SHAME ON AMAZON!!!!!!!!!!!

  97. Just noticed this charge on my card last night and thought someone had got ahold of my card info, was ready to cancel my card. Thanks for the info, have canceled this bogus membership. I don’t order that often from amazon (maybe once every year, or two or three) to be charged $79 for a year. Amazon should be ashamed of themselves!

  98. I have ordered from amazon regularly for many years and have never had this problem.

  99. THANKS!!!!

  100. THANK YOU SOOOOOOOOOOOOOO~~~MUCH! I HAVE THE SAME PROBLEM!!! AT FIRST, I THINK MY CARD INFORMATION WAS STOLEN!!! THANK YOU!

  101. thank you for your post. i just noticed it this morning on my cc – thank goodness i checked my account today or i probably wouldn’t have caught it in time. i did a search and found your post. you saved me a lot of time and phone calls.

  102. THANKS! That was great info. I just can’t believe how they can get away with these kind of business ethics – but I guess it’s a little like book clubs and the like. I didn’t think amazon would fall so low.

  103. thanks a lot, now waiting 4 my money !

  104. Thank you so much!
    I just found that $79 is added to my VISA bill.
    I don’t know what to say, I used to trust Amazon and bought a lot of stuffs.
    They are really made me down this time.

  105. THANK YOU SOOO MUCHH!!!!!!!

  106. I too was taken in by this scheme. Saw the $79 charge on my VISA and had no idea what it was for. Googled the phone # and found this post. What an eye opener!!

    Shame on Amazon, I always thought it was a legitimate online firm. Honest firms do not have to trick their customers with hidden fees buried in legalese.

    Called and and the operator i reached said the membership would be cancelled.

  107. You are a life saver, I just got charged by Amazon as well. Thanks so much for this page, and by the number of responses its obvious Amazon is surprising ( in a bad way) lots of us.

  108. Thanks so much!!!! You saved me 79 bucks. First time I’ve ever had a bad experience with Amazon.

  109. What a racket!! I did not sign up for this, nor have I even been logged into Amazon recently! Bad Amazon! Unfortunately for them, I may not use their services again.

  110. I just want to thank you for organizing this website and for helping all of us to get back this 79 dollars charge… i don’t understand why amazon should do this to us … i have to say that part of my trust to Amazon company has being severly damaged…

  111. Thanks a lot for your help, I am brand new in these things. I really appreciate your help. Kind regards

  112. Thanks for researcing and posting this info – just saved me a bunch of hassle!

    Much obliged…

  113. That was pretty underhanded on Amazon’s part. I do not like businesses who deal underhandedly. I do not think that I will ever order from there again (unless I positively have to!)

  114. Thanks for the information. I just googled the number and got your post.

  115. Wow, thanks for the info. Had the exact thing happen. Was freaking out about a $79 charge. Googled the number and found your post. Wacky stuff.

  116. THANK YOU, THANK YOU!!!
    Now I can spend $79 on something useful.

  117. Bloody hell, I wondered what this was in my bank account and googled it to find this! What a lifesaver. Im based in the UK, is this how they do things over in the US?!

  118. Thanks so much, silverfork!!!! You provided an incredibly useful public service. I googled the number, found this page, called AMZ and requested a refund of $79.

    The lesson is well taken: uncheck all unwanted items and always read the fine print. It’s good advice. What a racket – amazon is pretty foul!

  119. We live in Denmark but use the UK site and have been caught by this scam !

    When we got the email saying they were giving us free delivery in the UK for a month we thought that was good service, even though we would never be able to take advantage of it here in Denmark.

    We just happened to check our bank account and noticed money had gone missing, we searched the net using the details on our statement and found it was Amazon – neither of us could remember buying anything for the amount and though someone had our credit card details!

    The email fills a laptop screen just nicely, the small small print is about another half a screen depth below the advert – very clever.

    Gonna follow the advice of all that have gone before us and try to get our money back.

    Has anone not been sucessful ?

    Thanks to you all for sharing.

  120. sorry for the typo…

    I meant to write “has ANYONE not been successful”

    Still ranting from last night and falling for the scam and the Amazon book of dirty tricks.

    But its cost them two customers for sure….. and I’m gonna tell every email contact I have !


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